Support

Contact us

Questions, bugs, or feedback: email support@rippd.ai. Every message is read by a person. Please send it from your account's address and include your device and what you were doing when the problem happened.

Subscription and billing

In the app, manage or cancel rippd Pro from Settings → Subscription. You can also do it from any browser:

• Subscribed on iPhone (App Store): open Apple's subscription settings (or iPhone Settings → your name → Subscriptions).
• Subscribed on the web (Paddle): open the Paddle customer portal and sign in with the email you paid with, or email support@rippd.ai. To switch between monthly and annual, email us.

If Pro doesn't unlock after a purchase on iPhone, use Restore purchases in Settings → Subscription. For refunds, see our refund policy.

Your account and data

You can delete your account and its data at any time from Profile → Delete account, or email us and we'll do it for you. How we handle your data is described in our privacy policy.

Health note

rippd's coaching is general fitness and nutrition guidance, not medical advice. Talk to a doctor before changing your diet or training if you have a medical condition.